3Com CEO Eric Benhamou is concerned that connecting millions of households is already creating social change. Wired News reports that Benhamou thinks that the US government will revise the universal service legislation to subsidize telephone access in rural areas.

Qualcomm Incorporated announced that Oracle Corporation has chosen Qualcomm’s pdQ smartphone as one of the platforms for its Customer Relationship Management (CRM) mobile sales and service applications. Oracle CRM 3i is a complete suite of products for managing all aspects of customer relations, from marketing to sales to service.

Red Herring has this article from PalmSource ’99. The article asks if licensing the Palm OS to just about anyone and everyone will be enough to convince investors to buy into Palm Computing’s upcoming IPO.

PC World reports on all of the happenings at PalmSource ’99. The article says that sooner or later, there will be a Palm device for everyone. The article also talks about the possiblities of a color screen.

The San Jose Mercury News has more on the deal between Palm Computing and Symbian. The article says that the announcement is a setback for Windows CE, and it’s now unlikely that Windows CE will be widely used in mobile phones anytime soon.

Here’s a follow-up story on Palm Computing’s deal with Nokia. The article compares this deal to how Microsoft’s Bill Gates employed the MS DOS operating system for PCs in the 1980s.

In his keynote address at PalmSource ’99, Handspring co-founder Jeff Hawkins gave some simple advice to developers: know when to stop. According to News.com, Hawkins said that developers and designers should understand the importance of a simple user experience.

Information Week has this article on Wireless Application Protocol (WAP), a standard which allows microbrowsers built into handheld devices access Web sites by converting HTML into WML, the Wireless Markup Language.

Here’s an article from Computer Reseller News on how Palm Computing can hold on to its market share. The article says that Palm could have a tough time since Microsoft will focus on things such as gaming and music for handheld devices.

Jeff Hawkins said in his keynote address at PalmSource ’99 that voice recognition will not work on handheld device. PC Week reports that Hawkins also talked about the process he goes through when designing a new device.