What can we say? We love it when you love us. In this installment of our semi-regular Letters to the Editor series, we reprint two letters which just gush all over about PalmPower. We also include a letter from a reader who's concerned about the cost of replacement Graffiti stickers for the Palm device.
The wonderful Web we weave
I just wanted to thank you for a well-researched and well-written article on Call Management for the PalmPilot. I got on the Web tonight to see if there was a solution for call management and saw your article. That's why I love the Web. You saved me hours of research. I'm going to give Call Tracker a shot since it has the desktop version -- I wish more PalmPilot apps would go this extra step. Thanks again.
Sincerely,
Matt Gillespie
Charlotte, NC
Sticker shock
As I don't know of another way to contact anyone at 3Com, other than tech support, writing a letter to PalmPower seemed like a good idea. I've owned my PalmPilot Professional for about a year and have always been happy with 3Com's support of this product -- until recently. I purchased and installed the 2MB upgrade which included a velcro strip for those people who use the Slim Leather Case (not everybody). Not included in the kit is a new set of Graffiti help decals.
Most people I know use these more than they would a velcro strip. I called 3Com to request a new set and was told there would be a $7.95 shipping charge. I have to struggle to think of something more ridiculous. Perhaps with PalmPower's stroke you can raise this flag to 3Com.
Regards,
Todd Bill
David responds
Unfortunately, 3Com knows its expense structure better than we do here at PalmPower. My guess is the cost of processing and mailing (the person's time it would take to find the decals and stuff them in an envelope) is probably close to the shipping charge. But we'll post this up in a letter to the editor and you can see if you find a groundswell of support. -- DG
Carried away with kudos from Karrier
Each year Karrier Communications presents selected key partners with IntelliGolf's Valued Partner Award for their outstanding contributions to our mutual business success. This year, Karrier would like to recognize you and PalmPower Magazine for your inspiration and belief in us during 1998.
Although our business relationship only spans a single year, we have already felt the positive effects of working with you and your team. It gives me great pleasure to present you, on behalf of Karrier Communications our Valued Partner Award. Your award should arrive shortly via Priority Mail.
Please pass along our thanks to your entire team. Thank you again for your inspiration and continued support.
Craig Schmidt
Karrier Communications
