<p>Apple's customer satisfaction scores for its iPhone in the U.S. slipped a bit from a year ago as Samsung surged. The big questions revolve around whether Samsung can maintain its momentum in 2013 at Apple's expense.</p><p>According to the American Customer Satisfaction Index, Apple still dominates the smartphone category with a score of 81, down 2 percent from a year ago. Samsung had a score of 76, up 5 points from 2012. Nokia also had a score of 76.</p><p>It's likely that much will be made of Apple's slippage, but it may be worth pondering whether Samsung's score has peaked. The Galaxy S3 was well received and the S4 is more evolutionary. In addition, Samsung's score of 76 merely matches a 2010 peak.</p><p>Among other players in the smartphone market, HTC's score of 72 is down from 75 a year earlier. BlackBerry also held with a score of 69.</p><p><a href="http://www.zdnet.com/apples-iphone-satisfaction-slips-samsung-nokia-gain-7000015668/">Keep reading...</a></p><p>Read also:</p><p><a href="http://news.cnet.com/8301-1035_3-57585293-94/customers-not-as-happy-with-iphone-as-they-were-last-year/">Customers not as happy with iPhone as they were last year</a> (CNET (blog))</p><p><a href="http://www.bloomberg.com/news/2013-05-21/apple-iphone-slips-as-samsung-devices-advance-in-survey.html">Apple IPhone Loses Ground to Samsung in Consumer Survey</a> (Bloomberg)</p><p><a href="http://www.computerworld.com/s/article/9239423/The_iPhone_s_big_lead_in_customer_satisfaction_is_gone">The iPhone&#039;s big lead in customer satisfaction is gone</a> (Computerworld)</p><p>Explore: <a href="http://news.google.com/news/more?ncl=d8B7nmNYqYsuj5M_8Ck_d9tMVG1gM&ned=us">35 additional articles.</a></p>