This public library provides a particular model of netbooks for patrons to use while they’re in a library branch, says a pilot fish on the support end.
“Occasionally, the wireless network card driver crashes and Windows displays a blue screen with the filename of the driver that crashed,” fish says. “We’ve tried everything to fix this problem, but it has been a thorn in our side for a while.
“A librarian submitted a trouble ticket for the problem, indicating that it was very inconvenient for the patron to have to shut down and restart the netbook when it blue-screened and how come we can’t fix the problem?
“She included in her trouble ticket a solution that she had found online after researching the error message. She indicated that there was a driver update for the network card and also an ‘Urgent Update’ issued by the maker of the netbook.
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