<p>This public library provides a particular model of netbooks for patrons to use while they're in a library branch, says a pilot fish on the support end.</p><p>"Occasionally, the wireless network card driver crashes and Windows displays a blue screen with the filename of the driver that crashed," fish says. "We've tried everything to fix this problem, but it has been a thorn in our side for a while.</p><p>"A librarian submitted a trouble ticket for the problem, indicating that it was very inconvenient for the patron to have to shut down and restart the netbook when it blue-screened and how come we can't fix the problem?</p><p>"She included in her trouble ticket a solution that she had found online after researching the error message. She indicated that there was a driver update for the network card and also an 'Urgent Update' issued by the maker of the netbook.</p><p><a href="http://blogs.computerworld.com/netbooks/21672/and-when-we-say-urgent-we-mean">Keep reading...</a></p>