Hi, David here. I’d always liked Sprint. I’d given their products numerous top reviews. And then I dealt with their customer service and decided not only would I never again buy a Sprint product, I’d also never again review a Sprint product.

See, it was time to swap out my three year old personally purchased Treo for something new.

Even though we get review products here all the time, my policy is to personally buy my own phone. In any case, because I hadn’t cancelled my contract exactly at the two year mark, Sprint chose to renew it for another two years — without my approval.

When I told them I’d checked with them earlier in the year — and they had it in their records that I had — I was told, basically, “too bad”. So, to get out of a contract that had already expired, I had a choice: take a hit against my excellent credit or pay them $300 to terminate a contract that had already gone to term and beyond.

I tried to take the issue up the chain and at every level I was told they didn’t care if I remained a customer, they didn’t care if I bought from Sprint again, they didn’t care if I was a reviewer. And they didn’t care that my contract was completed. At every level I was told simply to pay the $300 termination fee or they’d report it to the credit firms as a bad debt.

And at every level, they were unbelievably rude. Compared to the pleasantness of their PR people, the attitudes of the customer service people real customers deal with was astonishingly bad.

Rather than take a chance that my perfect credit would be damaged, I paid the $300. And, until now, I didn’t write about it. Bet you wondered why we weren’t reviewing Sprint products anymore, eh? In any case, this serves the bastards right.

Oh, yeah. Don’t buy from Sprint.