Thursday, May 29, 2008

Dell deceived customers

<A HREF="http://www.cnn.com/2008/US/05/27/dell.lawsuit/index.html">Delldeceived customers in a massive "bait and switch" scheme</A> to increase sales of its computer and electronic products, a New York state judge ruled Tuesday. State Attorney General Andrew Cuomo sued Dell in 2007 on behalf of hundreds of customers who claimed that the electronics company lured them into buying products with promises of attractive deals and promotions.

In reality, the lawsuit alleged, most customers were denied or misled into believing that they had been approved for low interest or financing rates. The lawsuit also accused Dell of depriving customers of technical support that they were entitled to, in some instances, by pressuring them into performing repairs on their own or subjecting them to long wait times on the phone. In a 26-page decision, Supreme Court Justice Joseph C. Teresi found in favor of the consumers.

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