Wednesday, February 13, 2008

Outages could rattle BlackBerry’s iconic status

Research In Motion’s BlackBerry could lose its iconic status in the eyes of corporate and retail subscribers alike if it doesn’t manage to stem service problems such the ones that led to two major outages in less than a year, analysts say. A three-hour service problem left subscribers across the Americas with spotty or nonexistent access to wireless email on Monday.

RIM said late Tuesday an early investigation pointed to a problem with an upgrade of a data routing system. The upgrade was part of an ongoing effort to expand capacity for long-term growth, it said.

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