Thursday, January 10, 2008

Wireless devices becoming an IT burden

BlackBerrys are the biggest usurper of IT time, according to a study, but many pros still blame compliance and unsavvy users. As wireless technologies have enabled more workers to telecommute and companies to employ a distributed work force, the support of wireless devices has increasingly burdened IT departments.

BlackBerrys were cited by two-thirds of respondents to a recent study as the device that usurps the most IT resources, according to CompTIA (Computing Technology Industry Association), an industry consortium that commissioned the survey. Pagers came in second, reported by nearly 11 percent of respondents, followed by digital music players (4.5 percent) and handheld computers (4 percent). Though productivity and work force efficiency can be enhanced by these go-anywhere technologies, IT bears the brunt of the extra resources and labor required to maintain them.

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