Wednesday, January 9, 2008

Consumers want more than visual voicemail

A survey of more than 3,300 customers of Verizon Wireless, AT&T Mobility, T-Mobile, and Sprint in North America has revealed a series of new consumer attitudes about the way voicemail services are provided currently. The survey was conducted for US mobile carriers that are considering deploying SpinVox.

It used service demonstrations, an Internet-based survey engine and open feedback tools to investigate what consumers like and dislike about current voicemail services. It also recorded their impressions of the capabilities of SpinVox next generation of voicemail services next where voicemail is automatically converted to text and sent to the users as a SMS text message or email. The survey revealed customers were most keen on new features.

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