
Some former and current Best Buy employees suggest that the company may have intentionally misled customers about pricing.
As Connecticut state investigators continue to look into the Best Buy dual Web site situation, former Best Buy employees and customers are telling stories that question how accidental some of the confusion was.
The controversy stems from Best Buy giving employees access to two different–but visually identical–sites for them to show customers. One of the sites was the public Web site and the other was a full replica of that site but with in-store (typically higher) pricing.