
From the world of Verizon Wireless come audible complaints that some of CEO Ivan Seidenberg’s remarks about consumers’ expectations of mobile phone service were over-reported while others were not heard. The San Francisco Chronicle last week quoted Seidenberg as saying consumers have “unrealistic expectations about a wireless service working everywhere. Why in the world would you think your cellphone would work in your house? The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement.”