ClickSoftware has developed an integrated solution for wireless field force automation with IBM. Enterprise organizations can use the IBM WebSphere Everyplace Access mobile solution to transfer data from field service employees to ClickSoftware’s ServiceOptimization Suite. With the new integrated solution, service engineers in the field receive an SMS message from ClickSchedule alerting them to a new task. The engineers can download work details to a PDA or laptop, and as they complete jobs throughout the day, can update the central system remotely with work done, parts used, and customer billing details.