SupportSoft announced an agreement with IBM that provides product integration and co-marketing for IBM’s Device Management Solutions with SupportSoft’s Mobile Device Management Suite. IBM’s Device Management Platform, part of IBM’s WebSphere Everyplace Server Service Provider Offering software, incorporates IBM Tivoli’s device management technology. The integrated solution features a customer service analyst interface and a communication platform, to enable carriers to more easily diagnose and solve problems on their customers’ PDAs, laptops or mobile phones.