Intermedia Group, the International Service Management Forum,and META Group have announced the end-user sessions to be delivered at the first annual International IT Service Management Summit, to be held October 4 and 5 at the Disney Contemporary Resort and Convention Center in Orlando, Florida. The event will cover how standardized processes and best practices can be used to improve the quality of services provided by IT organizations.

Ken Hamilton, conference co-chairman and Founder and Chairman of itSMF U.S., notes, “Business and technology managers across all vertical market segments and industry types understand that the delivery of high quality IT services is fundamental for the ongoing success of their businesses.”